- Understanding how humans learn and taking a human engineering approach to culture
- How to avoid learning for the sake of learning by aligning learning and development initiatives with your organisation’s commercial goals
- Delivering L&D ROI at four levels of the business: for the individual, for the technology and engineering function, for the CTO and for the organisation
- The individual feels invested in and improves their skills; the technology and engineering function is productive, effective and successful; the CTO’s reputation is enhanced and more power is afforded; the business has winning, commercially successful products